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More than ever, state, local, and National authorities are creating strong initiatives to find more efficient ways to manage public service. Support Fusion's solution for eGovernment enables administrators at every level to facilitate Citizen Request Management (CRM), providing a consistent experience for the citizen.
Support Fusion's Citizen option is focused on cities and towns that want to support their residents via email and the web.
The Citizen Option includes:
100% Web-based Help Desk Hosted Solution (no software to install, all you need is a browser)
Unlimited Contacts - You can enter as many as you want, but only ten internal users can log in at once. Resident logins are unlimited.
Unlimited Issues - Create as many issues as you want with an unlimited number of activities. You can also upload documents, track issues, and tie issues together.
Email Monitor - Monitor any POP3 mail box and turn emails into issues and activities.
Site Wrapper - Create an HTML Header and Footer that mimics your city or town's website.
Server Upgrade - Citizen Systems are placed on a more powerful server for faster speeds.
Unlimited Storage
Unlimited Web & Email Support
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